Delete Your Account

Partners using the Tripeaz Taxi Partners app can delete their account directly from the app.

• Open the app and log in with your registered mobile number.
• Go to Profile and tap Delete Account.
• Review what will be deleted and retained, optionally tell us why, and tap Send OTP.
• Enter the OTP sent to your registered mobile number to confirm the deletion.

If you cannot access the app, email chaitanyapandita@wolfrontechnologies.com or send a WhatsApp message from your registered mobile number asking for your account to be deleted.

To help us verify and process the request, include the following.

• Your registered mobile number and the name on the account.
• The words "Delete my Tripeaz Taxi Partners account".
• Optionally, the reason for leaving.
• For email requests, we may ask you to confirm by OTP on your registered mobile number before proceeding.

Your account is deactivated immediately when deletion is confirmed: you are logged out, and you stop receiving booking alerts and notifications. Your deletion is then scheduled for 30 days later.

To change your mind, log in to the app within those 30 days and choose Cancel deletion. Your account will be restored. After 30 days, deletion cannot be undone.

After the 30-day grace period, we delete your personal data from the Tripeaz Taxi Partners systems, including the following.

• Profile details and profile photo.
• Aadhaar and driving-licence verification data, and DigiLocker details.
• Face image captured for verification.
• Registered devices and notification (FCM) tokens.
• Drivers and vehicles added to your account.
• Business profile.
• Support conversations and notifications.

Some information must be kept after deletion to meet legal, tax and security obligations. It is held in separate, encrypted storage with restricted access, is not used for any other purpose, and is permanently deleted when the period ends.

• Registration details and activity or login logs: 180 days.
• Minimal identity details (such as name, mobile number and business name or GST details) linked to transaction and booking records: 8 years, as required by tax law.
• Booking records are kept in anonymized form, no longer linked to your account.

If your account is under a fraud investigation, a complaint or a legal case, we pause deletion and keep the data until the matter is closed. Deletion then resumes automatically and any remaining grace period requirements are applied.

For questions about account deletion, email chaitanyapandita@wolfrontechnologies.com.